Conversation in Zapty can take place within the following types of contexts. 

Within a Parent context:

  1. Conversations with People
  2. Conversations within Teams
  3.  Conversations in Discussions
  4. Conversations within a Project

Contextually within a work pattern: 

  1. Conversations in a task
  2. Conversations in a choice poll, number poll or a text poll
  3. Conversations in an approval request
  4. Conversations on a file upload
  5. Annotations for an image, or
  6. Conversations initiated on a message

Conversations with People: 1-on-1 conversations

Start chatting on Zapty by sending a direct message to someone. Once all your contacts are on Zapty, just click on "People" from the left pane.

You can also select a person found on the list to send him/her a direct message. 

You can also get on a call, send a task, poll or approval directly to someone. To send a message, start typing in the box at the bottom of the screen.


Teams in Zapty are groups of people who collaborate on work.  Usually Teams in Zapty represent a function or department in your Organization. Each team has its own set of People and work patterns. Within a team, you can converse, send out tasks to people or groups of people, create polls and approvals, or start threads.  To start chatting within a team, send a message by typing in the box at the bottom of the screen (same as direct, one-on-one conversations). Read more about teams here.


Discussions on Zapty are for ad-hoc topic related communication. You can add up to 50 members to a discussion. To communicate within a discussion follow the same process as above for team communication or direct, one-on-one communication. 

Contextually within a work pattern

Within each parent context ( With People, within Teams, discussions or Projects),  usually you have multiple topics being discussed ---with  each topic having its own contextual significance. These topics  become easier to follow if the contextual messages are easy to read and are clubbed together; as in a single “thread”.  In effect each contextual conversation will have its own “thread”; and the conversation group will have multiple threads for multiple contextual conversations. Taking the analogy from an email thread which carries all the context in one place; but applying that principle to real time conversations, you get Contextual Threaded Conversations. Zapty allows you to converse within tasks, polls, approvals, visual elements and files. Read all about it here.

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